Quality Philosophy

Every Alta Gioielli jewel is the result of a careful selection of materials and an artisanal workmanship that combines tradition and innovation. Our mission is to guarantee a product that can accompany you forever, with the elegance and quality that distinguish us.

Certificate of Guarantee

Materials and Workmanship: Our jewelry is crafted from high quality precious metals and stones.

Manufacturing defects: 24 months coverage against any manufacturing defects.

Maintenance and Polishing: We offer a professional cleaning and maintenance service.

After-sales support: For adjustments, repairs and customizations, our team is available.

Production Process and Quality Control

All our jewelry undergoes rigorous quality control before being delivered. Each piece is checked to ensure durability, brilliance and perfect workmanship.

What does the warranty cover?

• 24 months coverage for manufacturing defects
• Guaranteed authenticity of materials
• Free assistance for small interventions

What is not covered?

• Accidental damage, impacts or tampering
• Natural wear and tear over time
• Interventions carried out by unauthorised third parties

Jewel Care

Avoid contact with water, perfumes and chemicals.

Store your jewelry in a soft case.

Clean gently with a jewelry cloth.

Customer Testimonials

⭐ " I thank Alta Gioielli for the beautiful experience of creating and personalizing the pendant that represents my dad's great passion. They were very professional, fast and friendly. An experience that I would recommend to anyone who wants to give a unique jewel as a gift. " - Manuela C.

⭐ " Alta Gioielli stands out for its kindness and availability towards customers. The rings are of exceptional quality and the service is fast and efficient. The designs are beautiful, combining elegance and refinement. Investing in an Alta Gioielli ring means choosing a jewel that offers beauty and durability, supported by impeccable customer service. In addition, excellent quality for the price and that is why after this experience I will definitely buy again! " - Martina DS

Frequently Asked Questions

What should I do if my jewelry is accidentally damaged?
You can contact us for a dedicated repair service.

Does the warranty cover stone loss?
No, but we can offer you a stone repair and replacement service.

How long does a repair take?
It depends on the type of repair, but generally our repair services take between 7 and 14 working days.